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1
Knowledge-Centered Service (KCS) Principles - HDI
https://www.thinkhdi.com/education/courses/kcs-principles
3
KCS Principles and Core Concepts - Consortium for Service Innovation
https://library.serviceinnovation.org/KCS/KCS_v6/KCS_Principles_and_Core_Concepts
4
[PDF] KCS PRINCIPLES - HDI
https://www.thinkhdi.com/-/media/HDICorp/Files/Standards/KCS-Standard-v-6.pdf
5
HDI® Knowledge-Centered Service Principles (KCSP) - Lumify Work
https://www.lumifywork.com/en-au/courses/hdi-kcs-principles/
6
What is KCS? Guide to Knowledge-Centered Service And ...
https://invgate.com/itsm/knowledge-management/kcs
9
What is Knowledge Centered Service (KCS)? A Complete Guide - Guru
https://www.getguru.com/reference/what-is-knowledge-centered-service
10
Knowledge Management Foundations: KCS Principles - ProTech Training
https://www.protechtraining.com/knowledge-management-foundations-kcs-principles-pt4435